#6211- Communications Officer I (No EMD Certification) & #6213 Communications Officer II (EMD Certification)

COUNTY OF FLUVANNA

The County of Fluvanna is recruiting for the position of Communications Officer I. This is a Full-Time position in our E911 Center Performs intermediate skilled clerical and responsible technical work dispatching law enforcement, fire, rescue, and other equipment and personnel usually in response to emergencies; does related work as required. Work is performed under the regular supervision of the Communications Supervisor and/or Communications Team Lead.

Receiving, classifying, processing, and dispatching all emergency and non-emergency calls for service utilizing computer-aided dispatch and other computer-related systems; assisting the public with informational requests; forwarding other calls to the appropriate person and performing data entry; must be able to work all shifts.

ESSENTIAL FUNCTIONS

• Receives law enforcement, fire, rescue, and related service requests and calls.

• Receives and properly classifies Emergency Medical calls and provides medical direction by following designated EMD program protocols.

• Operates radios, telephone switchboards, alarm systems, recording devices and computer terminals.

• Dispatches emergency and non-emergency equipment and personnel where and when needed.

• Receives and forwards informational requests, complaints and other calls for County departments and other agencies.

• Receives and transmits messages by radio and maintains radio log. 

Operates teletype terminals on NCIC/VCIN networks; monitors VCIN computer; provides information to officers; inputs and retrieves data.

• Keeps in telephone contact with the caller when the situation dictates. • Call-back coverage is required for callouts or emergencies. • Must be able to work all shifts (no exceptions).

• Performs general custodial duties in assigned areas.

• Performs related tasks as required

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

•General knowledge of the methods of operating the communications system.

• General knowledge of radio and teletype procedures.

• General knowledge of the geography of the County and the location of important buildings.

• Ability to type and enter data at a reasonable rate of speed.

• Ability to speak distinctly.

• Ability to solve problems within the scope of responsibility.

• Ability to deal courteously with the public under stressful conditions.

• Ability to establish and maintain effective working relationships with associates and the public

ACCEPTABLE EDUCATION, EXPERIENCE, AND TRAINING

• Any combination of education and experience equivalent to graduation from high school.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires reaching, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas using the spoken word and conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks.

SPECIAL REQUIREMENTS

Ability to obtain Communications Officer Certification within one year of employment.

• Ability to obtain VCIN certification within 3 months of employment.

• Ability to obtain EMD (Emergency Medical Dispatch) certification and any mandatory related courses within one year of employment

• Ability to obtain NIMS ICS 100 and 700 within 30 days of hire.

• Ability to obtain CPR within 6 months of employment.

• Ability to complete the required on-the-job training program and work independently within one year

• Ability to complete all needed continuing education requirements for retention of certifications.

POST OFFER REQUIREMENTS

•Criminal Background Check 

Please Note: All County employees may be required to report to serve our customers during emergency conditions. While some will perform their regular duties, others may be assigned to report at a different time and location and to perform different duties from their regular jobs. Employees will either be deemed essential personnel and provide services that must continue regardless of or according to a state of emergency or will be deemed nonessential personnel that will be required to report to work in an emergency if they receive an assignment to shelter duty or other duty.

The hiring range for Job Code #6211 $18.50 to 21.28 hourly rate -DOQ 

The hiring range for Job Code #6213 $19.42 to $22.33 hourly rate- DOQ

Excellent benefits (paid health, dental, and vision, flex spending, life, disability, Virginia retirement).

Submit a County application, resume, cover letter, and references to jobs@fluvannacounty.org.

Applications are available at the county website, www.fluvannacounty.org.

EOE/AA

The position is open until filled.