Information Technology Systems Technician

Position Summary:

Fluvanna County is recruiting for an Information Technology Technician to provide implementation and support for end-user systems, Microsoft 365 applications and services, telephony/VoIP, network infrastructure, and other services within the County’s IT Service Portfolio. This role serves as the primary point of contact for help desk requests and provides Tier 1 support while assisting with IT projects, server administration, and infrastructure support.

What You’ll Do (Key Responsibilities):

• Serve as the primary contact for end-user help desk requests; resolve issues directly and escalate as needed.
• Provide Tier 1 support for Microsoft 365, desktops, applications, and VoIP phone systems.
• Install, configure, and maintain workstation operating systems to support business needs.
• Perform software installations and upgrades for operating systems and layered applications, following established IT policies and procedures.
• Perform scheduled and preventive maintenance on workstations; monitor and tune systems for optimal performance.
• Conduct routine hardware and software audits to ensure compliance with standards, policies, and configuration guidelines.
• Assist with maintaining a hardware/software configuration database/library and supporting documentation.
• Assist with inventory and accountability of County hardware assets from procurement to disposal.
• Provide team support and maintenance for LAN hardware and software.
• Assist with implementation/support for server and workstation hardware, assigned servers, and related maintenance.
• Assist with the configuration, implementation, administration, and end-user support of Microsoft 365 (account provisioning, licensing, email, collaboration services) and related Windows/identity services (e.g., Active Directory, Group Policy, SAN/NAS).
• Assist with network infrastructure installation, maintenance, and monitoring.

Required Knowledge, Skills, and Abilities:

• Working knowledge of information technology principles and practices.
• Working knowledge of Windows desktop operating systems and Microsoft 365 applications/services.
• Ability to resolve help desk requests and incidents with a high degree of accuracy under limited supervision.
• Strong customer service approach and ability to build effective working relationships with County staff, officials, and contractors.

Minimum Qualifications:

• Any combination of education and experience equivalent to two (2) years of relevant experience in information technology or a related field.

Preferred Qualifications:

• At least one (1) year of experience in an IT role.
• Intermediate knowledge of Windows 11 and Microsoft 365 applications/services.
• Active certifications such as Microsoft 365, CompTIA A+ (or higher).
• Graduation from an accredited college or university with major coursework in information technology (or equivalent combination of education/experience).

Working Conditions & Physical Requirements:

• Medium work requiring exertion of up to 50 lbs occasionally, 20 lbs frequently, and 10 lbs constantly to move objects.
• Physical demands may include climbing, balancing, stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motion.
• Work occurs in both inside and outside environmental conditions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Post-Offer / Pre-Employment Requirements:

• Background check
• Virginia DMV check
• Possess and maintain a valid driver’s license in the Commonwealth of Virginia

How to Apply:

Apply through the Fluvanna County internal career site. Please attach an updated resume and include any relevant certifications and experience supporting Microsoft 365, end-user support, desktop troubleshooting, and basic server/network support.

Fluvanna County is an Equal Opportunity Employer.

Full-Time (Benefits) | Pay Grade 15 | Non-Exempt
Reports to: Director of Information Technology

Hiring Range: $46,238 - $57,803