#1351 - Children's Services Act (CSA) Program Manager

The Children’s Services Act (CSA) Coordinator serves as Program Manager and primary program administrative support for CSA functions in the County.  The Program Manager performs responsible, professional, and administrative work coordinating the CSA program, preparing and maintaining files and records, reviewing and processing bills for payment of services, and handling sensitive, confidential, possibly contentious, and controversial information.  Serves as a liaison between CSA, contracted vendors, and multiple local and state agencies. Performs work under the general supervision of the Assistant County Administrator with latitude for independent judgment.

Essential Functions

• Works closely with various stakeholders including Case Managers from 16^th District Court Services Unit, Fluvanna County Department of Social Services, Fluvanna County Public Schools, and Region Ten Community Services Board; the Family Assessment and Planning Teams (FAPT); and the Community Policy Management Team (CPMT).
• Facilitates and runs all meetings of FAPT (12 hours/month) and CPMT (3 hours/month).
• Develop cost-effective programs with an emphasis on home, family, and community involvement and collaboration.
• Manages the purchase and invoicing of services and supports recommended and funded by FAPT and/or CPMT.
• Monitors compliance with utilization management principles, and with CSA policies and procedures.
• Maintains confidential client records and administrative files for current and past cases considered by the Family Assessment and Planning Team (FAPT) and Community Policy Management Team (CPMT) teams; with an active caseload of 80-110 cases annually.
• Negotiates and manages contracts with all vendors providing services and/or supports funded by Fluvanna County’s CSA program.
• Identifies and establishes relationships with new vendors.
• Provides ongoing training and education to all stakeholders on CSA regarding state and local policies related to CSA, program procedures, and best practices.
• Develops formats for forms, case reports, financial reports and records consistent with current policy and procedures; maintains databases and financial records using the following software: Thomas Brothers, Munis, and Microsoft Office;  and the following online platforms: DocuSign,  Office of Children’s Services, and CANVaS.
• Evaluate documentation provided by service providers to monitor compliance and completion of paperwork.
• Evaluates documentation submitted by Case Managers for FAPT and CPMT meetings, to monitor compliance with state and program guidelines, and provide feedback for any needed revisions.
• Reviews the cost effectiveness of services; monitors client progress; maintains a list of all services currently available to children and families.
• Supervises department staff, including: CSA Program Assistant
• Serves as local administrator for CANS (Child and Adolescent Needs and Strengths) assessment; mandatory uniform assessment instrument for all children, youth and families receiving services funded by the C CSA.
• Prepares agendas for the CMPT and FAPT meetings; maintains accurate records of the meetings.
• Provides professional and collaborative feedback to all stakeholders for successful outcomes for students and families.
• Reviews and analyzes local CSA policies; collaborates with CPMT on any needed additions, updates, or revisions to local policy, in keeping with state CSA guidelines and Virginia state laws.
• Maintains the Local CSA Policy Manual.
• Facilitates family involvement through knowledge of the program while working collaboratively to encourage family involvement.
• Participates in local, regional, and statewide organizations and workgroups related to CSA.
• Regular collaboration and communication with multiple state agencies, including Office of Children’s Services, the Department of Education, the Virginia Department of Social Services, and the Virginia Department of Juvenile Justice.
• Provides periodic updates to the Fluvanna County Board of Supervisors.
• Prepares and submits a variety of reports as required to the state and county in compliance with OCS requirements.
• Prepares annual budget requests for both the departmental budget and the Purchase of Service budget.
• Manages annual departmental budget expenditures, tracks funds status, and codes accounts payable for payment.
• Monitors legislative action from the General Assembly related to the Children’s Services Act and related agencies.
• Performs related tasks as required.

Required Knowledge, Skills, & Abilities

• General knowledge of local and state human services systems, with specialized knowledge of at least one program area related to the Children’s Services Act (e.g. foster care, mental health, special education, juvenile justice).
• Knowledge of system of care philosophy and values.
• Knowledge of government structure, operation and regulatory functions.
• Knowledge and ability to develop and manage a program budget.
• Knowledge of local community resources and services available to assist at risk youth and their families.
• Ability to establish and maintain effective working relationships with individuals in a diversity of roles, such as families, colleagues, agencies vendors, consultants and state and local government officials.
• Ability to maintain detailed confidential and fiscal information in a secure manner.
• Ability to collect, organize and report data.
• Ability to research and evaluate local, state, and federal statutes and regulations pertaining to the administration of the Children’s Services Act
• Ability to develop meaningful measurable outcomes to provide feedback to the FAPT, CPMT, and other interested local parties on the operation of the CSA program.
• Ability to think critically and creatively to resolve problems in the service delivery system.
• Ability to research, locate and develop additional services to meet identified needs of at-risk youth in the community.
• Ability to plan, organize, facilitate and/or deliver both routine and specialized training.
• Ability to handle multiple concurrent tasks, projects and responsibilities.
• Demonstrated skills and ability in providing leadership in a team environment.
• Excellent interpersonal skills which demonstrate respect for others.
• Excellent organizational and time management skills, including the ability to prioritize tasks.
• Excellent communications skills, both oral and written with the ability to reach a variety of audiences.
• Proficient in the use Microsoft Office, Adobe Acrobat, and DocuSign.
• Certifications to perform Child and Adolescent Needs and Strengths assessments preferred.

Acceptable Experience, Education, & Training

• Any combination of education and experience equivalent to a Bachelor’s degree in public administration or human services, as well as a minimum of two years’ experience in increasingly responsible administrative work.  Experience in local government preferred.
• General knowledge of the management of confidential data.
• Valid driver’s license.

Working Conditions and Physical Requirements

This is sedentary work requiring the exertion of up to 30 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects; work requires, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.  Must be available to work occasional special community meetings and gatherings.  Local travel regularly required, with occasional regional and statewide travel (including overnight stays.)

Post Offer Requirements

• Background check
• Certifications to perform Child and Adolescent Needs and Strengths assessments

Please submit a County application, resume, cover letter, and references to jobs@fluvannacounty.org 

The position is open Until Filled.

EOE/AA

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