Compliments or Complaints

Tell us how we are doing.

If you would like to take a moment and tell us about any incident involving your experience.

Compliment Procedure

The Fluvanna County Sheriff’s Office is committed to providing the best law enforcement services possible. Citizen cooperation and input are essential if the agency is to succeed in this goal. If you have questions about any specific action taken by the Sheriff’s Office or have questions about how the agency operates, you can contact the Sheriff’s Office at any time.

If you wish to commend the actions of any member of the Fluvanna County Sheriff’s Office, you can:

Mail your comments to Sheriff Eric B. Hess
Call the Sheriff’s Office non-emergency number, 434-589-8211, and ask to speak with a supervisor or ask to speak to the member’s supervisor
Contact a supervisor at the Sheriff’s Office during business hours

Commendations received by the Sheriff for any Fluvanna County Sheriff’s Office member results in advising the employee of your gratitude as well as permanently recording his/her actions and your appreciation in the employee’s personnel file. 

The employee may also be officially commended before their peers and, depending on the situation, could be considered for other Sheriff’s Office and/or community awards or recognition. Minimally, the employee is made aware of your kindness and appreciation.

Complaint Procedure
  
 Download the Citizen Complaint form
 
It is the policy of the Fluvanna County Sheriff’s Office to promptly investigate allegations of wrongdoing by Sheriff’s Office members and to take appropriate action as to discipline, policy change, or exoneration.

A complaint means that someone is dissatisfied with our performance. If we are doing something wrong, the complainant will help the Sheriff’s Office recognize and ultimately rectify the wrongdoing.

It is the intent of the Fluvanna County Sheriff’s Office to provide its citizens with only the highest quality law enforcement services.

How to File A Complaint
To file a complaint, you need to complete one of the following:

We encourage complaints to be initiated in person. Complaints can be filed 24 hours a day with a Patrol shift supervisor.
During regular business hours, personnel is available at the Sheriff’s Office to take a complaint.
If you are unable to visit the Sheriff’s Office in person, you may mail a completed Citizen Complaint form (PDF) to the Sheriff's Office.
If you are under 18 years of age, you must have a parent or guardian present with you when you speak to a Supervisor or, if you submit a complaint form via mail, your parent or guardian must sign the form.

Process
Once a Citizen Complaint form (DOC) is submitted to the Sheriff’s Office, you will be notified by mail that your complaint has been received and an investigation has been initiated. Your complaint will be investigated according to appropriate procedures. 

You will be contacted by the investigating supervisor to discuss the complaint. Once the complaint investigation has concluded, you will receive a letter from Sheriff Eric B. Hess notifies you of its completion.

The Sheriff’s Office encourages legitimate complaints to be filed as a means in which to help the Sheriff’s Office and its members become accountable to the public. However, false, misleading, and/or malicious allegations may result in civil and/or criminal sanctions.
 

Contact Us:

Emergency: 911

Physical Address:

160 Commons Blvd.

Mail Address:

P.O. Box 113
Palmyra, VA 22963

434-589-8211 (non-emergency)

Email

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